Demo. Raccoon Hub is a portfolio project and is not sold commercially. Payments run in test mode (PayPal sandbox); no real transactions.
Raccoon Hub

Cancellation & Refund Policy

Effective October 30, 2026 · Raccoon Hub — [PROJECT OWNER NAME] · [CONTACT EMAIL]

This is a portfolio demo. The policies are written as they would be for a real product, for illustration, but no commercial transactions take place yet.

You can cancel renewal at any time from inside the app. Your first purchase is fully refundable if you ask within 7 days.

1. Cancelling renewal

  • PayPal: go to Plan & billing › Cancel PayPal renewal, or cancel directly in your PayPal account. Cancellation takes effect immediately and the next period is not charged.
  • USDT: does not renew automatically, so there is nothing to cancel. Your plan simply ends when the prepaid time runs out.
  • After cancelling, you keep full access until the end of the paid period. After that, your account moves to a pending-renewal state and your data is kept for 30 days.

2. 7-day money-back guarantee

  • Applies to the first payment of each organization, on both monthly and annual plans.
  • Email [CONTACT EMAIL] within 7 calendar days of payment, from the email address registered to your account. No reason is required, but your feedback helps us improve.
  • If you used more than 50% of your plan’s AI allowance (articles, images, keyword analyses) during those 7 days, the excess is deducted from the refund at the add-on price, because it is a cost we have already paid to the AI provider.

3. Non-refundable items

  • Renewals after the first payment. Please cancel before your renewal date if you do not want to continue.
  • Add-on packs (AI articles, extra websites) that have been used.
  • Accounts terminated for breaching the Acceptable Use Policy.
  • Unused time when you cancel mid-period yourself (unless still within the first 7 days).

4. How refunds are paid

  • PayPal: refunded to the PayPal account or card used, within 5–10 working days. When the money reaches your card depends on your bank.
  • USDT: we refund the exact USDT amount received (not converted at any exchange rate) to a TRC20 address you provide, after verifying that you own the account. Network fees are borne by the recipient. Processing takes up to 10 working days.

5. USDT sent incorrectly

  • Wrong amount: the system cannot activate your plan automatically. Send the transaction ID (TXID) to [CONTACT EMAIL]; we will reconcile it manually and either activate based on the amount actually received or refund it.
  • Wrong network (ERC20, BEP20…) or wrong address: the transaction may be unrecoverable. We will help if the funds actually reached our wallet.
  • Sent after the invoice expired: do not send again; email us the TXID so it can be credited.

6. Service disruption caused by us

If the service is down continuously for more than 72 hours due to a fault on the Raccoon Hub side, you receive the equivalent time as credit, or a refund for the affected period on request.

7. Payment disputes

Please contact us before opening a dispute with PayPal or your bank; most cases are resolved faster by email. While a dispute is open, billing features on your account may be temporarily locked.